Updating & Managing Your SubscriptionUpdated an hour ago
This article covers how customers can view, update, pause, or cancel a Bully Max subscription (autoship) order.
Managing Your Subscription Online
Log in to your subscription dashboard at shop.bullymax.com/tools/recurring/login.
If you're having trouble logging in, request access at shop.bullymax.com/tools/recurring/get-subscription-access.
Use the dashboard menu to navigate to the section you'd like to update.
From the subscription dashboard, customers can:
Add a product to their subscription
Update their delivery address
Update their payment method on file
Change the ship date of an upcoming order
Change how frequently orders ship
Skip a month (useful if a customer has too much product on hand)
Pause, resume, or cancel the subscription at any time — no cancellation fees
Managing Your Subscription via the Mobile App
The Bully Max mobile app offers the same controls in a more convenient format. After downloading the app and logging in, customers can pause, resume, or cancel subscriptions, update ship dates and frequency, and update billing or shipping addresses directly from their phone.
Cancelling a Subscription
Via subscription dashboard:
Log in to the subscription dashboard.
Click "Manage this subscription" on the subscription to cancel.
Scroll down and click "Cancel subscription."
Via mobile app:
Open the Bully Max app and tap the subscription icon.
Select the product/subscription to cancel.
Choose a reason for cancelling.
Confirm the cancellation.
Updating Account & Address Information
Separate from the subscription dashboard, general account details (login, password, billing/shipping address) are managed at shop.bullymax.com/account.
First-time users should verify their email inbox for their password.
Forgotten passwords can be reset at shop.bullymax.com/account/login#recover.
Address changes are made under "My Account" — click "Edit" above the address to update, then click "SAVE."
Note: Per internal process documentation, any address change should also be verified in ShipStation and Recharge (in addition to Shopify) to ensure the update carries through to fulfillment. This cross-platform step is an internal fulfillment procedure that is not customer-facing—do not include it in the public-facing article. Please confirm the current process with the account team before publishing.
Need More Help?
Our support team is available to help with anything not covered above:
Email: [email protected]
Phone: 1-833-BULLY-MAX (1-833-285-5962)
Live chat: available at shop.bullymax.com
Contact form: shop.bullymax.com/pages/contact