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Shipping & Tracking FAQs

How long does shipping take?

Shipping within the USA takes 2-5 days. For an accurate estimate, you can track your order:1.) To track your order, click the chat icon in the bottom right hand corner of the current screen you are viewing. When this window appears, click "Track an o

Did you recently move? Here's how to get your packages forwarded to your new address

If you recently moved, we highly suggest filing a change of address with USPS. This will ensure that any mail sent to your previous address will be forwarded to your new address. It only cost $1.00 and just takes a couple of minutes.  How to get your

My tracking number says my package was delivered, but it hasn't arrived

Check with a neighbor & residents at your homeThe package might have been signed for by a neighbor or another resident at your location. Can you please check with others at your address, or perhaps a neighbor, to see if someone else has picked up the

A Quick Guide in Resolving Issues with Damaged Items

If you've received a damaged or broken item/s, please take clear photos of the damaged item(s) and contact customer support via chat, phone, or email at [email protected] with your order number, photos, and a brief description of the damage. Our t